Terms & Conditions

Last updated: October 2025

Welcome to the website of Dr Fiona Steedman Aesthetics collectively referred to as “we”, “us”, or “our”).

By accessing this website or using our services, you agree to be bound by these Terms & Conditions (“Terms”).

If you do not agree, you must not use this website or proceed with any booking.

These Terms operate in conjunction with our Privacy Policy and any Patient Consent or Treatment Agreement forms completed at consultation.

1. Definitions

• “Client” / “Patient” / “You” — any person making an enquiry, booking a consultation, or undergoing treatment.
• “Treatment” — any aesthetic procedure performed by us or under our supervision.
• “Consultation” — an appointment (in person or online) to assess suitability for treatment.
• “Services” — all advice, assessments, procedures, treatments, and aftercare provided.

2. Use of This Website

• The content on this website is for informational purposes only and should not replace professional medical advice.
• Images are illustrative and may not represent typical results.
• We reserve the right to update, amend, or remove content at any time without notice.
• All website content (including text, logos, graphics, and images) is protected by copyright law and may not be reproduced without prior written consent.

3. Consultations and Bookings

• All new patients are required to attend a consultation prior to any treatment.
• A non-refundable deposit may be required to secure your booking.
• We reserve the right to decline treatment if it is deemed medically unsuitable or unsafe.
• Quotes and treatment plans are valid for a limited period (usually 3–6 months).

4. Payments, Deposits & Cancellations

• Deposits are non-refundable unless otherwise stated.
• Full payment for treatments or surgery must be made by the date specified.
• Cancellations or reschedules made within [48 hours] of an appointment may incur a charge or loss of deposit.
• Surgical cancellations may attract specific fees as outlined in your individual patient agreement.

5. Medical Suitability and Responsibility

• All treatments and procedures are subject to medical assessment.
• You must provide full and accurate information regarding your medical history, medications, allergies, and lifestyle.
• Failure to disclose relevant information may affect your treatment safety and outcome.
• No guarantee is made regarding treatment results, which vary between individuals.

7. Aftercare and Follow-Up

• You must adhere to all aftercare instructions provided.
• Missed follow-up appointments may affect your recovery and void any revision policy.
• In the event of concern or complication, contact us or the clinic immediately.
• Any revision or corrective treatment will be discussed case by case.

8. Confidentiality and Data Protection

• We comply with the UK GDPR and Data Protection Act 2018.
• Your personal data will be stored securely and used only for clinical, administrative, or legal purposes.
• We may share relevant medical data with hospitals, laboratories, or regulatory bodies when necessary for your care.
• Please see our Privacy Policy for full details.

9. Limitation of Liability

• While we strive to provide care to the highest clinical standards, no treatment is risk-free.
• Our total liability for any claim arising out of treatment is limited to the amount paid for that treatment, except in cases of death or personal injury caused by negligence.
• We are not responsible for indirect losses such as travel, accommodation, or loss of income.

10. Complaints

• We take all feedback and complaints seriously.
• Please raise any concerns in writing or directly to Dr Fiona Steedman.
• Complaints will be handled in accordance with our formal Complaints Policy, available upon request.

11. Governing Law

These Terms and any disputes arising under them shall be governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the English courts.